In this session, MBTA leadership will share how real-time operational visibility has fundamentally changed how they manage service performance, cost, and accountability. What began as a technology upgrade has evolved into a step-change in how decisions are made—shifting from reactive management to proactive, data-driven operations.

You’ll hear how teams across eligibility, dispatch and operations are leveraging live insights to identify issues as they emerge, respond with greater speed and precision, and align dispatch, customer support, and vendor operations around a single source of truth.

For agencies evaluating paratransit modernization or seeking to unlock greater value from existing systems, this session offers executive-level perspective on how to drive measurable performance improvements, strengthen operational control, and build a foundation for continuous, scalable optimization.

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